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Working from home but experiencing technical glitches? We’ve got you covered.
With so much emphasis on working from home both during and after the pandemic, the demand for an optimal home-working environment has become larger than ever. Ensuring vital components, such as network, connectivity, safety and security, are upheld has become integral – yet these were often elements originally taken care of by business owners, serviced-office providers and general management while working from an office environment.
That’s why we’ve put together this handy guide – highlighting the top technical tips for working from home. We aim to help resolve issues you may be experiencing, and even prevent tech challenges from occurring in the first place – troubleshooting your way through working from home.
The first, and likely the most common gripe of remote working: Wi-Fi connection. Ever been on a Teams conference and your colleague or client freezes on an undignified shot of them mid-sentence? You can bet that’s down to poor network connection. That’s why ensuring you have a secure and reliable business broadband and internet is an integral component of your remote working set up.
Whether you’re using a mobile device or operating from your laptop, ensuring the connection is fast and dependable is a must – which is where Telserve steps in. As specialists in robust and reliable connectivity, we provide lightning quick fibre broadband solutions for any connectivity or network issues – ideal for high data use and speed critical business processes. Learn more about our connectivity and network services today.
Ever heard of the term ‘security-mindedness’? It’s important for working professionals to adopt this mentality when working remotely – so, steering clear of the ominous ‘HTTP’ as opposed to ‘HTTPS’ is a top tip when working from home! You can also utilise multifactor authentication on any app or website to stay safe, and, of course, be sure to check the sender email address when you receive a message from someone you don’t know, especially if there’s a link to click on (also known as Phishing Attacks).
Both cybersecurity and phishing attacks, unfortunately, have been at an all-time high, so it’s crucial to be as vigilant as possible. Since the UK went into lockdown causing multiple companies to work from home, more than 46% of companies have experienced a cybersecurity breach. Learn more about cyber security and device management now, and how to protect yourself from cyber-attacks from our experts.
While you’re remote working, do you find yourself conducting searches, or participating in work-related communications on your personal mobile? Not only could this compromise security and GDPR, but it’s also not best practice of business etiquette.
Ensuring you are provided with the appropriate equipment to conduct your job is vital, which is where business mobiles come in. Whether you’re a business owner looking to equip staff with flexible tariffs, multi-network contracts and essential cyber security, or you’re an employee providing a case to your employer, Telserve can help. Learn more about our mobile device management services now – protecting your devises and data with ease.
Of course, you can also conduct work calls through in-built software and tools, such as Teams, Zoom and Google Hangout. One of the best tips for remote working is ensuring that your audio and video equipment is top notch, especially when impressing new clients or prospects. All modern laptops now come with a built-in webcam and audio features, but these can always be enhanced to improve your calling experience. Upgrade your sound by investing in a conferencing speakerphone (top tip: you can probably claim this back from your company as a work expense!) and invest in background noise cancelling headphones – trust us, these are a game-changer for video calls. Rid yourself of that echo from noisy housemates, and fully immerse yourself in your conference. Some of the best tech tips for video calls also include:
Would you let your co-workers or other companies in your shared office space use your laptop? It’s likely the answer is no – so adopt that mentality when working from your home, too. Establish boundaries that your work laptop is meant for professional use only, which will keep family members from reaching for it for personal use. Usage behaviour from someone outside your organisation can affect a number of things, such as targeted ads from online shopping cookies, or causing embarrassing moments for when you’re back in the office in front of your boss…
If a family member urgently needs to use it, make sure to create a new user profile instead as this won’t affect search history (you can do this easily in a Chrome browser). This also separates your own web traffic from professional to personal. Another top tip is to ensure you log-off after work, and lock your laptop. That will prevent little hands of screen-hungry children trying to watch Baby Shark on repeat on YouTube!
Of course, working from an area that’s not your set premises may cause issues with bandwidth, especially if your work is typically an ‘on-premises’ role. If you share a home with other people, demands on the network such as online streaming, downloads and general use of the internet may impact your bandwidth – causing your work efficiency to become affected.
The solution? FTTP broadband. Here at Telserve, we specialise in robust and reliability connectivity, meaning we’re always on hand to help improve and troubleshoot any bandwidth issues you may be experiencing. This type of broadband offers unparalleled high bandwidths and stability to meet the digital demands of business users, as well as domestic users - learn more about FTTP broadband today.
Other top tips to keep your bandwidth in check are to turn off your camera of Zoom or Teams calls and just use your audio, or cut down on streaming and downloads on your work laptop.
Ever see the ‘Updates required, restart now?’ option appear on your laptop screen, and press ‘Snooze’? You’re not alone. However, ensuring that all recent software updates are installed is vital to optimise the running of your laptop, as well as your working day. Ensure you also take time to clear your cache every so often, instal firewalls and security updates, and restart your device at regular intervals.
Another top tip that most of us have fallen into the trap of is unplugging where possible. While working at your home office, you’re likely to forget your charger has been pumping juice into your device the whole day – which makes the battery extremely lazy, and forget how to do it’s job. Prolong your battery life by activating battery saver mode where possible, turning down the screen brightness and remembering to keep unplugging where you can.
Rule 101 of working in tech, right? It’s surprising how quickly these rules can fall by the wayside when you begin remote working, and keeping important files saved on your desktop is a working from home ‘no-no’. As forementioned, cybersecurity risks are at a high level due to the increase in working from home – so having that all-important Plan B in case files are compromised is an integral tech tip for remote working. Saving your files to The Cloud, for example, is it a safer way of managing your documents and ensuring they don’t go missing. Learn how Telserve help manage cloud-based software using Cloud Voice – making collaboration easy for everyone to access data anytime, from anywhere.
Looking for more ways to revitalise your technical equipment and devices? Telserve have you covered. Priding ourselves on unparalleled customer support, reliable connectivity and a cost-effective solution, we offer our customers a seamless experience that’s tailored to your specific business or requirements. Find out more about smart telecommunications, from business mobiles to device security now. Get in touch today.