MANAGING YOUR
CUSTOMERS' EXPERIENCE.
Supporting vulnerable people means being accessible 24/7, so having reliable connectivity and fit-for-purpose phone services and IT support is crucial plan.com has enabled this and so much more.
Dora MartinConcept Care Practice Ltd
QUALITY MONITORING.
Quality monitoring is the key to understanding your customers' experience and expectations, but accurately measuring this data can be challenging.
Our Hosted platform provides a complete overview of your connectivity so you can pinpoint any issues, troubleshoot hotspots and identify trends, quickly and easily. Unlock full data diagnostics and enjoy instant access to calls for training and quality purposes, for end-to-end monitoring and control.
Diagnostics
Unlock full data diagnostics to instantly troubleshoot every aspect of the platform at a glance.
Live Listen & Call Monitoring
Enjoy instant access to incoming and outgoing calls for training and quality purposes.
Call Forwarding
Divert calls quickly and easily for a seamless customer experience.
Time of day Routing
Keep your people and customers connected by routing your calls by time of day or day of the week.
Transcription
With the Transcribe and Analyse bolt-on, calls are transcribed using the latest, cutting edge technology.
IVRs, Ring Groups & Call Queues
Never miss another customer call or enquiry again with our full range of advanced Call Flow features.
Sentiment Analysis
Advanced algorithms will translate your transcribed recordings into meaningful data and analysis.
Compliant Call Recording
Ensure that you have everything you need to provide call recording that is compliant with all UK regulation and legislation.
Add/remove products
Boost your data, increase your minutes or add roaming packagea in a click.
User management & monitoring
Add new users or view a complete audit of their activity, automatically through one, central platform.
Historical Usage
Analyse usage and spot trends with historial usage detail and summaries.
Diagnostics
Unlock full data diagnostics to instantly troubleshoot every aspect of the platform at a glance.
Live Listen & Call Monitoring
Enjoy instant access to incoming and outgoing calls for training and quality purposes.
Call Forwarding
Divert calls quickly and easily for a seamless customer experience.
Time of day Routing
Keep your people and customers connected by routing your calls by time of day or day of the week.
Transcription
With the Transcribe and Analyse bolt-on, calls are transcribed using the latest, cutting edge technology.
IVRs, Ring Groups & Call Queues
Never miss another customer call or enquiry again with our full range of advanced Call Flow features.
Sentiment Analysis
Advanced algorithms will translate your transcribed recordings into meaningful data and analysis.
Compliant Call Recording
Ensure that you have everything you need to provide call recording that is compliant with all UK regulation and legislation.
Add/remove products
Boost your data, increase your minutes or add roaming packagea in a click.
User management & monitoring
Add new users or view a complete audit of their activity, automatically through one, central platform.
Historical Usage
Analyse usage and spot trends with historial usage detail and summaries.
TRAINING & SUPPORT.
Your business is only as good as your people. No matter its size or scale, investment in the right level of training and support is critical to building and retaining talent.
Our platform gives you access to a number of resources and tools to help support and empower your people. Listen to calls live, launch real-time transcription, or ultimately join the call to help support your agents and control the customer experience before it’s too late.
Compliant Call Recording
Ensure that you have everything you need to provide call recording that is compliant with all UK regulation and legislation.
Live Listen & Call Monitoring
Enjoy instant access to incoming and outgoing calls for training and quality purposes.
Whisper, Barge, Terminate
Enjoy instant access to incoming and outgoing calls for training and quality purposes, with live listen, whisper, barge and terminate options.
Compliant Call Recording
Ensure that you have everything you need to provide call recording that is compliant with all UK regulation and legislation.
Live Listen & Call Monitoring
Enjoy instant access to incoming and outgoing calls for training and quality purposes.
Whisper, Barge, Terminate
Enjoy instant access to incoming and outgoing calls for training and quality purposes, with live listen, whisper, barge and terminate options.
CUSTOMER SENTIMENT & FEEDBACK.
It’s not enough to analyse what your customers say - you need to understand what they mean. Take your customer journey to a whole new level with my.plan.
Monitor their experience as it happens with live call listening and real-time transcription. Then analyse all of this data with simple reports detailing call statistics, usage breakdowns, sentiment analysis and more, all presented in interactive graphs as well as tabled insights.
Transcription
With the Transcribe and Analyse bolt-on, calls are transcribed using the latest, cutting edge technology.
Sentiment Analysis
Advanced algorithms will translate your transcribed recordings into meaningful data and analysis.
Compliant Call Recording
Ensure that you have everything you need to provide call recording that is compliant with all UK regulation and legislation.
Add/remove products
Boost your data, increase your minutes or add roaming packagea in a click.
Call Forwarding
Divert calls quickly and easily for a seamless customer experience.
Time of day Routing
Keep your people and customers connected by routing your calls by time of day or day of the week.
IVRs, Ring Groups & Call Queues
Never miss another customer call or enquiry again with our full range of advanced Call Flow features.
Voicemail to email
Access voicemail through your inbox with voice files attached to emails.
Missed call notifications
Stay connected with emails and SMS alerts whenever you miss a call.
Customer Service - Call Support
Contactable via phone or email, our support team is on hand to support you at every step.
Detailed Usage
Interactively interrogate all voice, text and data usage and charges and quickly search or filter services to pinpoint issues.
Historical Usage
Analyse usage and spot trends with historial usage detail and summaries.
Transcription
With the Transcribe and Analyse bolt-on, calls are transcribed using the latest, cutting edge technology.
Sentiment Analysis
Advanced algorithms will translate your transcribed recordings into meaningful data and analysis.
Compliant Call Recording
Ensure that you have everything you need to provide call recording that is compliant with all UK regulation and legislation.
Add/remove products
Boost your data, increase your minutes or add roaming packagea in a click.
Call Forwarding
Divert calls quickly and easily for a seamless customer experience.
Time of day Routing
Keep your people and customers connected by routing your calls by time of day or day of the week.
IVRs, Ring Groups & Call Queues
Never miss another customer call or enquiry again with our full range of advanced Call Flow features.
Voicemail to email
Access voicemail through your inbox with voice files attached to emails.
Missed call notifications
Stay connected with emails and SMS alerts whenever you miss a call.
Customer Service - Call Support
Contactable via phone or email, our support team is on hand to support you at every step.
Detailed Usage
Interactively interrogate all voice, text and data usage and charges and quickly search or filter services to pinpoint issues.
Historical Usage
Analyse usage and spot trends with historial usage detail and summaries.
COMPLIANCE & REGULATION.
Industry regulations and legal obligations are constantly changing and it can be a real challenge for businesses to keep up.
Built on data our platform gives you instant access to all activity and usage across your plan.com services, ideal for meeting audit requirements or monthly MI reporting. Our call recording technology also provides additional layers of security, auditing and recording retention compliant with all UK regulation and legislation.
Compliant Call Recording
Ensure that you have everything you need to provide call recording that is compliant with all UK regulation and legislation.
Transcription
With the Transcribe and Analyse bolt-on, calls are transcribed using the latest, cutting edge technology.
Compliant Call Recording
Ensure that you have everything you need to provide call recording that is compliant with all UK regulation and legislation.
Transcription
With the Transcribe and Analyse bolt-on, calls are transcribed using the latest, cutting edge technology.
CALL ROUTING &
AUTOMATION.
Getting your customers the right resource at the right time is key to realising business results.
Automated call routing in my.plan gives you the power to instantly push customers to the right resource based on their real-time needs. With a drag and drop design and visual mapping our easy-to-use interface keeps even the most complex call flows simple.
IVRs, Ring Groups & Call Queues
Never miss another customer call or enquiry again with our full range of advanced Call Flow features.
Visual Call Flow
Design your call routing quickly and easily with drag and drop simplicity.
Group Mailboxes
Access, manage and share group mailboxes across extensions, Ring Groups or Call Queues.
Time of day Routing
Keep your people and customers connected by routing your calls by time of day or day of the week.
Call Forwarding
Divert calls quickly and easily for a seamless customer experience.
IVRs, Ring Groups & Call Queues
Never miss another customer call or enquiry again with our full range of advanced Call Flow features.
Visual Call Flow
Design your call routing quickly and easily with drag and drop simplicity.
Group Mailboxes
Access, manage and share group mailboxes across extensions, Ring Groups or Call Queues.
Time of day Routing
Keep your people and customers connected by routing your calls by time of day or day of the week.
Call Forwarding
Divert calls quickly and easily for a seamless customer experience.
Get started today.
Existing customer with a query? Visit here to email our team or visit my.plan.com where you can live chat a member of the team Monday - Friday between 8am - 7pm.
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